Skip to main content Skip to search Skip to main navigation
Language

Right of Withdrawal for Consumers 


(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to their commercial or self‐employed professional activity.)

Withdrawal Information

Right of Withdrawal
You have the right to cancel this contract within 100 days without giving any reason.

The cancellation period is 100 days from the day on which,


- you or a third party designated by you (who is not the carrier) has taken possession of the goods, if you ordered one or more goods as part of a single order and they are delivered together;

- you or a third party designated by you (who is not the carrier) has taken possession of the last item, if you ordered several goods as part of a single order and they are delivered separately;

- you or a third party designated by you (who is not the carrier) has taken possession of the final partial shipment or the last piece, if you ordered a good that is delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (Original Räder 24 GmbH, Albert-Schweitzer-Str.18, 18442 Groß Lüdershagen, Tel.: +49 3831 6677110, Email: [email protected]) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract. You may use the enclosed sample withdrawal form, but it is not mandatory.

To meet the cancellation period, it is sufficient that you send your communication regarding the exercise of the right of withdrawal before the period expires.

Consequences of Withdrawal

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (except for additional costs arising from the fact that you chose a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received your notification of withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.


We will collect the goods.

We will bear the costs of returning the goods.

You are only responsible for any diminished value of the goods if the decrease in value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Expiration Reasons

The right of withdrawal does not apply to contracts


- for the supply of goods that are not pre-manufactured and for which production is determined by an individual choice or decision by the consumer or that are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of contract conclusion, but which can be delivered at the earliest 30 days after contract conclusion and whose current value depends on market fluctuations over which the trader has no influence;
- for the supply of newspapers, magazines or periodicals, except for subscription contracts.

The right of withdrawal expires early in contracts

- for the supply of sealed goods that are not suitable for return due to health or hygiene reasons if the seal has been broken after delivery;
- for the supply of goods that, after delivery, have been inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.



Sample Withdrawal Form

(If you wish to cancel the contract, please complete and return this form.)

- To: Original Räder 24 GmbH, Albert-Schweitzer-Str.18, 18442 Groß Lüdershagen, Email: [email protected] :

- I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is submitted on paper)
- Date

(*) Delete as appropriate.